Comments on: Installer.com Reviewed

By: Patrick

Patrick — Mon, 27 Jun 2011 19:57:28 +0000

I ordered an adapter cable from installer.com (the website for River Oaks Car Stereo in Houston, TX). Three hours later, I saw a charge for $12.33 from a Wendy’s in the next town over, Pasadena, TX. Yup, they stole my credit card info, folks. BEWARE!

By: Greg

Greg — Sat, 25 Sep 2010 00:01:18 +0000

Another ripped off customer! These guys are a scam! Ed (the owner) is a con. I had to file a complaint with the Better Business Bureau of Texas (bbbhou.org) and file small claims. Thes guys sell garbage product and don’t offer refunds! Beware! DO NOT DO BUSINESS WITH THEM unless you want to get ripped off!!!

By: Achim Brunette

Achim Brunette — Tue, 20 Apr 2010 00:24:32 +0000

I recently ordered a harness for my Chrysler 300. The shipping time was quite lengthy for delivery from Texas to Las Vegas, but OK! Once I received the harness, the original packaging had been opened and one of the wires was missing. I called customer service and was told to call back 45 minutes later to speak to shipping. When I called the second time and asked for shipping I was rudely told that that was not an option for customers. Only after advising them that “they” had told me to ask for shipping, was I transferred.
In shipping they told me to file for an RA on their website and then ship the item back UPS ground (remember that took almost 2 weeks for the first delivery) at my own expense no less for exchange. When I pointed out that I had paid for 5 day delivery that had already been exceed and that it was their mistake for delivering half a product, they eventually agreed to pick up the shipping cost and arranged for pick up. Now, nearly two weeks later I haven’t received a replacement yet and when I send them an email about it I was told that I had not filed for an RA on their website and that they would not ship out the new item until I had done so.
So despite speaking to the alleged shipping manager in person, having verbal return authorization and having the item picked up (arranged through them), they couldn’t even manage to fully complete the exchange. Suffice to say, I did the RA and am hoping to get a complete and fully compatible product in maybe, oh – let’s say another two weeks!
Hopefully the darn thing will work with my car stereo as they claim!!!!!!!!!!!
I wouldn’t recommend this store to anybody.

By: Aj

Aj — Wed, 14 Apr 2010 16:36:00 +0000

OMG! I ordered a dash kit from Installer.com for a 09 mercedes c300 and i was told it will kit. I called and emailed numerous times to check the fitment and was told every time it will fit. And guess what, when i got the fit it was the wrong item and i tried returning it i was told read our policy no refunds and its not there fault “Too Bad”.

By: Ken

Ken — Tue, 18 Nov 2008 01:21:18 +0000

I agree completely.
They are terrible.
Their database gives you part #’s for cars.

But neither of the kits fit my car.
They sent me to the manufacturer and Metra said they didn’t have parts to fit my car.

Installer.com’s policy says it’s “our responsibilty” to determine via pictures if it will work. So no returns…only exchanges…but they can’t get the part.

By: Nate

Nate — Fri, 01 Aug 2008 17:39:55 +0000

I live in the UK, needed a harness for my Chevy Blazer radio. Confirmed with them via e-mail if they could deliver to the UK, they replied saying yes. Ordered the item off their website, accepted my payment, no problem. 10 days later no delivery, so I e-mail them up ask them the status of my order, they replied saying it had been sent out by their records. 20 days later still nothing, so e-mail them once again saying that I still have not received it, and they did not reply to this e-mail. Still waiting after 2 months, nada.. no reply to my latest e-mail, and won’t answer my calls.

Their website sucks totally, and their ordering system does too. The e-mail I received didn’t even list any details of the item ordered.

I personally will never use them again.

By: J Brown

J Brown — Sat, 29 Dec 2007 14:29:03 +0000

I also used installer.com and spoke with a couple of times for the correct item, emailed regarding shipping, etc. I was told that my product would go out in “a few days”.

I talked with Eddie, the owner, and let’s say he has the customer service skills of Dr. House. He may know his stuff but his bedside manner sucks.

A few days later the shipping girl took the day off and it would then ship the following day. I asked if they could overnight (dash of car ripped out…needed to finish) and the guy tells me that although UPS has already been there for the day, he will run down to UPS and ship to me so that I receive Friday.

Needless to say, he lied. Did not go out until the next day and still have not received. It will be another 5 days, due to holidays.

Interestingly, the same item is available at Circuit City.

Although they have everything under the sun, I would not recommend Installer.com to anyone that I liked.